SolSnipe - Support & Documentation

📧 Contact & Support

Response Time: 24-48 hours (business days)

For any questions, bug reports, or feature requests, please email us. We typically respond within 1-2 business days.

📱 About SolSnipe

SolSnipe is the most advanced Solana meme coin analyzer on the App Store. Our app helps traders identify opportunities and avoid scams through:

AI-Powered Sniper Score - 0-100 safety ratings based on 8 critical factors
Whale Watcher - Track tokens with massive buying pressure
Instant Scam Detection - Honeypot detection, liquidity checks, and more
Real-Time Tracking - Trending tokens and fresh launches (<48h)
Paper Trading - Practice risk-free with global leaderboard

❓ Frequently Asked Questions

Q: Is SolSnipe free to use?

A: Yes! SolSnipe is completely free. The app is supported by non-intrusive ads.

Q: Do I need to create an account?

A: No. SolSnipe does not require any account registration or login.

Q: Does SolSnipe execute trades?

A: No. SolSnipe is an analysis and research tool only. It does not execute trades, hold funds, or connect to wallets.

Q: What is the Sniper Score?

A: The Sniper Score is a 0-100 rating that evaluates token safety based on liquidity, market cap, volume, price action, buy pressure, age, contract security, and holder distribution.

Q: How does Whale Watcher work?

A: Whale Watcher tracks tokens with high net buying volume (accumulation). It shows buy pressure, net volume, and holder risk to help you spot what smart money is buying.

Q: What data does SolSnipe collect?

A: We collect minimal anonymous data (crash reports, ad tracking if you consent). We do NOT collect names, emails, wallet addresses, or any personally identifiable information.

Q: Where does the data come from?

A: We aggregate real-time data from DexScreener, Pump.fun, Raydium, Birdeye, and GeckoTerminal.

🔒 Privacy Policy

Last Updated: December 25, 2024

Information We Collect

Anonymous Analytics:

App crashes and errors
Feature usage statistics
Device type and iOS version

Advertising (Optional):

Advertising Identifier (IDFA) - only with your consent
Ad interaction data (clicks, impressions)

Information We DO NOT Collect

❌ Name, email, or contact information
❌ Wallet addresses or private keys
❌ Financial or payment information
❌ Location data
❌ Photos or camera access

How We Use Data

Analytics: To fix bugs and improve app performance
Advertising: To show relevant ads via Google AdMob
No Selling: We never sell your data to third parties

Your Rights

You can:

Opt-out of personalized ads (iOS Settings → Privacy → Tracking)
Request data deletion by emailing us
Use the app without any tracking (may limit functionality)

Privacy Questions? Contact: gassanjaam@gmail.com

📋 Terms of Service

Last Updated: December 25, 2024

⚠️ IMPORTANT DISCLAIMER

NO FINANCIAL ADVICE: SolSnipe is an informational tool only. We do NOT provide financial, investment, or trading advice.

INVESTMENT RISK: Cryptocurrency trading carries significant risk. You may lose your entire investment. Only invest what you can afford to lose.

NO WARRANTIES: The app is provided "AS IS" without warranties. We do not guarantee accuracy or completeness of data.

Permitted Use

Research and analysis of Solana tokens
Educational purposes
Personal investment research

Prohibited Use

Market manipulation
Sharing malicious content
Reverse engineering the app
Commercial resale of data

Limitation of Liability

We are NOT liable for:

Trading losses
Data inaccuracies
App downtime or errors
Third-party API failures

User Responsibility

You are solely responsible for:

Your trading decisions
Verifying information independently
Complying with local laws
Securing your devices and wallets

🛠️ Troubleshooting

App Won't Load Data

Check internet connection
Try pull-to-refresh
Restart the app
Update to latest version

Search Not Working

Enter valid Solana contract address
Or search by exact token name/symbol
Some tokens may not be indexed yet

Scores Seem Inaccurate

Scores depend on available data
Newly launched tokens may have incomplete data
Always do your own research before investing